This year, the home’s continuous quality improvement initiative will focus on the following priority areas: reducing avoidable emergency department (ED) visits, promoting appropriate prescribing of antipsychotic medications, enhancing resident experience, and strengthening palliative care services. We are committed to achieving meaningful improvements in each of these areas over the coming fiscal year.

These priority areas were identified through a comprehensive gap analysis conducted during annual program evaluations, Professional Advisory Committee (PAC) meetings, Quality Improvement Committee meetings, and through valuable input from the Residents’ Council and Family Council. This collaborative and data-informed approach ensures that our quality improvement efforts reflect both clinical priorities and the lived experiences of our residents.

The home remains dedicated to continuously improving the resident experience by actively encouraging residents to share feedback, including suggestions, concerns, and complaints. Resident engagement is supported through open communication channels and ongoing dialogue.

In collaboration with our Nurse Practitioner and attending Physician, we aim to support residents in remaining within the home whenever appropriate, thereby reducing avoidable hospital transfers and aligning care with each resident’s expressed wishes and goals of care. Individualized care planning remains central to our approach, ensuring that each resident’s needs, preferences, and goals are respected and reflected in their care plan.

Quality indicators are monitored and trended on a monthly basis and formally reviewed on a quarterly basis by the Quality Improvement Committee, with input from the Residents’ Council. Residents identified as requiring interventions will have changes to their plan of care implemented promptly. These updates are communicated to all relevant team members, and care plans are revised accordingly to ensure continuity and quality of care.

The resident satisfaction survey for the previous fiscal year was completed on April 25, 2025, with participation from all 53 residents at the time. In response to the statement, “I can express my opinion without fear of consequences,” residents reported the following: Always (7), Most of the time (23), Sometimes (9), Rarely (0), Never (0), Don’t know (1), Refused (1), and No response (12).

Survey results were communicated to residents, families, and staff through the Residents’ Council and the home’s communication board on September 17th, 2025. One identified area for improvement was the statement: “If I want, I can participate in religious activities that have meaning to me.”

In response, residents were consulted regarding their preferences for spiritual and religious services. As a result, several enhancements were implemented, including the introduction of a new Bible study program, the resumption of Catholic services, the addition of United Church services, and support from the Anglican Church in providing Celebration of Life services. Collaboration among faith groups is ongoing to expand these offerings. Additionally, pastoral visits have been reintroduced through a Catholic representative, further supporting residents’ spiritual well-being.

Alaina Parsons – Executive Director
Kate Carkner-Hutchings – Director of Care
Kulbir Kaur – IPAC (Infection Prevention and Control)
Sherri Chapeski – QIC (Quality Improvement Coordinator)
Gina Di Stasio – Family Council, President