This year we will focus our quality improvement plan on reducing falls, appropriate prescribing of antipsychotics, avoidable ER visits, unintended weight loss, and reducing infections. We are excited and committed to achieving many goals this year. As a home we chose these areas to focus on and make improvements to, through gap analysis during our annual evaluations, quality meetings and input from our resident council and through family communications. Through our analysis we remain above the provincial average for falls and antipsychotic use and as a committee we would like to further improve in these areas. Our home has a new IPAC lead and we are working towards decreasing current rates of infection while increasing hand hygiene compliance and vaccination rates. We continuously strive to improve resident experience and encourage residents to include their input by bringing forth their change ideas as well as any concerns or complaints. In our ongoing collaboration with our Nurse Practitioner and physician we strive to keep residents in their home, potentially avoiding ER visits and aligning to their own individual expressed wishes which also contributes to a positive resident experience. The Registered Dietician within our home is instrumental in working within our interprofessional team to address all unintended weight loss for our residents. Our team addresses each individual resident according to their goals of care to develop a plan that suits their needs.

Quality indicators are monitored and trended monthly, reviewed quarterly by the Quality Improvement team and resident council for their valued input.  Residents identified as requiring interventions and changes to their plan of care will be implemented immediately and communicated to team members with the individual care plans updated as a result.

This previous year’s resident satisfaction survey was completed August 16th 2022. Results from the survey are as follows: “I can express my opinion without fear of consequences”: Resident response was, Always: 30% Most of the time: 14% Sometimes: 6% Rarely: 2% Never: 2% Don’t know: 2% Refused: 24% No response: 20%. The percentage of residents responding positively to: “What number would you use to rate how well the staff listen to you?” is not available as this question was not in the resident satisfaction survey but will be included on next year’s survey.

The results of the survey were communicated to residents, families, and staff members of the home through resident council and the homes communication board August 22nd 2022. All staff were given customer service education; this idea was implemented in collaboration with the resident council and put into effect August 31^st 2022.

Quality Improvement Coordinator: Sherri Chapeski RPN

Administrator: Alaina Parsons

Director of Care: Margot Hicks

IPAC lead: Madessa Giff

RAI coordinator: Alyssa Jesty